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The Dashboard is the first screen of AI Chat in the desktop app. Configuration says who the AI is and Agents sets each agent up. The Dashboard says what the AI team needs from you right now and how it went. Open AI Chat in the sidebar. Its five screens sit in a strip at the top: Dashboard, Configuration, Agents, Scripts and Logs. Agents and Scripts stay locked until your reply style is written in Configuration, because every agent and every script sends in that voice. See how AI Chat works, configuration and Logs.

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Who can see it

The agents are part of the Pro plan. On a plan without them, the Dashboard says AI Chat needs Pro instead of showing figures. Owners and managers can open it. Chatters do not have the AI Chat screens. If no creator is connected, it asks you to connect one in Creators. A creator whose sign-in is still pending, or who is disconnected, is left out.

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Choose a creator and a period

When you have more than one creator connected, a strip at the top offers All models and one tab per creator. Choosing a creator also switches the creator you are working as, the same way Stats does. With one creator, the page is simply hers. The period buttons sit in the top bar: 7D, 30D, 90D, 1Y and Custom, which opens a start and an end date. The figures in every section except Needs you now follow the period. The page refreshes itself while it is open, and as soon as a chat changes hands.

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Needs you now

This is what to do first. It lists only what is waiting, and says Nothing needs you right now. when there is nothing. Open chat on a row opens that fan’s conversation in Chats. See work with chats for taking a chat over. A creator appears under Creators to check for one of these reasons: AI Chat is one switch for the four agents. Switch it on from Agents, or from the By creator table. A chatter shift or her sleep time is planned, so it is never listed here.

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Marked as spam

When any fan is marked as spam, a Marked as spam button with the count appears in the header of Needs you now. It opens a drawer headed Marked as spam: The AI stopped writing to these accounts. Check each one is really not a fan. Each row has three buttons:
  • Open chat opens the conversation.
  • Not spam clears the mark, so the agents can write to him again.
  • Keep leaves the mark and takes him off this list.
Fans marked as spam are not counted in Needs you now. You can also mark or clear one from inside a chat. See work with chats.

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Handoffs to your team

Chats the AI passed to a person in this range. Two lists break the same chats down. Why gives the reason the AI passed a chat to a person:
  • He says or suggests he is under 18.
  • He talks about hurting himself.
  • He threatens a chargeback or a dispute.
  • He complains or wants a refund.
  • He asks for something custom.
  • He talks about spending a lot.
  • He asks if he is talking to a bot.
  • The AI does not know what to say.
  • Your own rule for the team.
These are the same switches you set under hybrid mode. See hybrid mode. How they ended says what happened next: handed back to the AI, nobody picked it up and it went back to the AI, your teammate went quiet and it went back to the AI, taken by another teammate, the custom request was closed, or still with your team.

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Custom requests

Asked in this range. The figures are Asked, Waiting on his yes (priced, not agreed yet), With your team (on a deadline), He said yes (your team takes it in the chat; shown only once a request has agreed), Overdue, Delivered and Declined. Delivered also says how many were on time.

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What the agents did

Messages sent in this range. One row per agent (Learning, Conversation, Sales and Engagement), with how many messages it sent and to how many fans. Reply speed says how fast fans got a reply from the agents, typically, and how many fan messages they answered.

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By creator

On All models with more than one creator, a table shows one row per creator: AI Chat, Messages, Typical reply, Passed to a person and Waiting now. Select a creator’s name to open the Dashboard for her alone. The AI Chat column is the same switch as on the Agents screen, reading On or Off:
  • Turning it on asks first, because all four agents start messaging her real fans together.
  • If it cannot switch, a line above the table says why. A creator who is not set up for AI Chat yet gets Open Agents: the switch there fills in what is missing. Only owners and managers can switch AI Chat.
  • While AI Chat is on but resting, Chatter shift or Sleep time shows under the switch. See chatter shifts.
AI sales are not on this page. They are in Stats, under AI sales. See read your analytics.

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Where to go next