What it does
- Sends one short, casual reply in the creator’s voice and in the language she writes to him in, using his profile (his name, his likes, what to call him) to sound personal.
- Answers when a fan wrote and nobody on the team answered in time.
- Checks again right before it sends. If a person has answered by then, it says nothing.
- Goes back for chats that slipped past its window, so no chat is left unanswered. That catch-up reply is written to say lightly that she is only seeing his message now, and it answers a moment that has passed as past.
- When a fan asks to see something, it may ask for a tip in her own words, only while the tip reward is on. The Sales Agent pays the tip.
- When a fan is answering a message your team just sent, it replies sooner instead of waiting out the whole window.
When it steps in and steps aside
It steps in for fans who wrote and are still waiting after the time you set under Step in after, and stops looking once But not after has passed. It steps aside when:- the Sales Agent has him, or he is in a script, or the Learning Agent is still learning him;
- a person holds the chat, or he is blocked;
- he spent more than Only fans under allows. Big spenders stay with your team;
- it is her sleep time or a chatter shift.
Handing on
When he asks for something, or the chat stays heated over several of his messages, the Sales Agent owns his next message. If he is still new, the Learning Agent has him first. A fan who has not answered her last three messages in a row gets nothing more, from this agent or any other.Settings
Pick the Conversation Agent on the Agents screen. Its settings show beside the list, in one section: Stepping in.- Step in after: how long a fan waits with no answer from your team before she steps in. Raise it to give your team more time to answer first.
- Reply in a live chat after: when he is answering a message your team just sent, she replies after this instead of waiting out Step in after. Fans over the spend limit still stay with the team.
- But not after: if nobody has answered for longer than this, the moment has passed and she leaves the chat alone. It must be longer than Step in after.
- Replies per quiet spell: the most times she steps into the same silent chat before giving up on it.
- Gap between replies: the least time she leaves between two of her own messages to the same fan.
- Only fans under: she only covers fans who spent less than this. Bigger spenders stay with people.
- Messages she reads: how many of the latest messages in the chat she reads before she writes. More gives her more to go on. Fewer keeps her on what was just said.
- Reply even when we know nothing about him yet: when ticked, she replies even before the Learning Agent has learned anything about him. Untick it and she waits.
- Never leave a chat unanswered: on by default. A chat that got past But not after with nobody answering would otherwise be dropped for good, because no other agent picks it up. With this on it still gets one catch-up reply, and that reply ignores the spend limit, because a fan who paid sitting on read is the worst case.
- Reach back at most: how old a chat can be for a catch-up reply. Older than this and a reply reads as a bot waking up, so it is left alone. It shows while Never leave a chat unanswered is ticked.
- Catch-up replies each time: the most catch-up replies in one run. It keeps switching the catch-up on from clearing weeks of old chats in one burst. It shows while Never leave a chat unanswered is ticked.