Watching and steering AI Chat

You do not have to watch AI Chat all day. It tells you when it needs a person, and you can step into any chat when you want to.

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Is it running

On the Agents screen, the AI Chat switch shows its state beside it: On, Off or Not set up. Next to it a second line says whether it can really work: Something that needs attention shows ahead of a shift or her sleep time. Pick an agent in the list and its settings show on the page. Save saves that agent only, and Fill in all defaults types the built-in value into every empty box. There is no switch for one agent: they are all on exactly while AI Chat is.

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Logs

Logs is its own screen, the last in the strip at the top of AI Chat: Dashboard, Configuration, Agents, Scripts, Logs. It is the full feed of what the agents did for the creator you are working as: what a fan sent, what the AI made of it, and what went out.

• Filter it by agent.
• Choose a time range: All time, Last 24 hours, Last 7 days or Last 30 days.
• Press Load more for older rows.

A run that failed says so in a plain sentence, and the agent tries again on its next check. See troubleshooting. Logs is part of the Pro plan, like the agents; on another plan it shows an upgrade note. It is not locked behind Configuration, so you can read past logs even after a reset.

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The Dashboard

The Dashboard is where to start. Needs you now lists chats waiting for a person, custom requests your team owes, and creators whose agents cannot reply. The rest of the page says how the AI team did over the period you pick: hand-offs, custom requests, what each agent sent and how fast fans got a reply.

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In a chat

In Chats, a row names the agent that has the fan, for example Sales Agent. Open the chat and the Control tag beside his name says who has it. See work with chats. Under the fan’s name a line says what the AI is doing with him. It leads with a phrase when the AI is not simply working: Stopped on this chat, Resting on this chat or Talking, not selling. Then it lists live facts, for example that an ask is open at a price, that the AI finished learning about him, how many tip rewards were sent, or that an online nudge went out and is taken back if he does not answer. Press ? on the line for what each phrase means. Hide turns the line off for that creator on this computer. If the line cannot be read it says AI status unavailable.

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Take a chat over

Use the … menu and Take over from AI, or just reply: while Replying takes over the chat is on, a message you send takes the chat. Hand back to AI gives it back. Let AI cover… lends it for a while. The full rules, including when a chat goes back on its own, are in hybrid mode. Agents never unsend a message, except the Engagement Agent’s online nudge, which it takes back if he does not answer. Otherwise only a person can unsend, from the chat. See how AI Chat works.

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Alerts on Telegram

The Dashboard always shows chats that need a person. You can also get a Telegram message. Open Configuration and its Alerts tab, headed How should we tell you?. The tab only shows for owners and managers, and when Telegram alerts are available. Choose AI Chat dashboard only or Telegram. With Telegram: Remove this chat takes the chat off the agency’s list after asking. Every creator on it goes back to the dashboard only. A message names the creator, the fan and the reason, never what the fan wrote, and ends with Open OnlyStack › AI Chat › Dashboard. It is sent when the AI hands a chat to a person, and when a custom request passes its deadline with nobody on it. When several come together they are grouped in one message, except the safety reasons, which are sent at once and alone. If the bot is removed from the chat or blocked, the tab reads Telegram is disconnected: the bot was removed or blocked. Link it again. and the Dashboard lists the creator under Creators to check. Link it again to fix it.

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Where to go next

• Hybrid mode for who gets sent to your team.
• Troubleshooting when an agent goes quiet.