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Open a conversation

  1. Select the creator you want to work with.
  2. Open Chats.
  3. Choose a conversation from the list. Use the available search or filters to find the fan you need.
  4. Read the recent messages and any available fan notes before replying.

Send a reply

Write your reply in the message composer. Check the creator, recipient, message, and attachments, then send. For a paid message, review the price and included media before sending. If you do not have permission to perform an action, ask your manager to review your access.

Use media

Use the media picker available in the composer to select content. Confirm it belongs to the selected creator and matches what the fan asked for. See vault basics.

Work alongside agents

If your workspace uses agents, check their status before joining a conversation. Coordinate with your team when deciding whether a conversation should be handled manually or by an agent. Use the controls available in your app version to manage that ownership.

If messages stop loading or sending

Check the creator’s connection and your internet connection. Follow connection troubleshooting. If a send reports an error, check the conversation before retrying so you do not send the same message twice.