> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onlystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Send the details support needs to investigate an OnlyStack issue.

Contact the team through [OnlyStack support](https://onlystack.com/contact).

## Include these details

* The email address you use for your OnlyStack workspace.
* The app or extension version and your operating system or browser version.
* The screen or feature where the problem occurred.
* What you expected and what happened instead.
* The error message, the time it occurred, and your time zone.
* The steps needed to reproduce it, if you know them.

A screenshot can help. Crop or redact fan names, private messages, payment information, and any unrelated creator data before sharing it.

## Keep account access private

Do not send passwords, sign-in codes, two-factor codes, browser cookies, access tokens, or card details. Explain the error or verification step you reached instead.

Before contacting support for a connection problem, try [the connection checks](/troubleshooting/connection).


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