> ## Documentation Index
> Fetch the complete documentation index at: https://docs.onlystack.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix a creator connection

> Check connection status, reconnect a creator, and investigate loading or sending errors.

## Check the basics

1. Confirm your internet connection is working.
2. Check that the correct creator is selected.
3. Open **Creators** and check the account's connection status.
4. If the creator is missing, ask your manager to check your access and assignment.

## Reconnect a creator

If the creator shows **Needs reconnecting**, use **Reconnect** on that creator. Sign in to OnlyFans in the window that opens, complete any verification, and wait for the connected status.

If you do not have access to that control, ask the workspace owner or a permitted manager to reconnect the account.

## A message failed to send

Open the conversation and check whether the message appeared before retrying. Keep the error text and time of the failure. Repeatedly retrying without checking can send the same content more than once.

## Data is not loading

Refresh the affected view after confirming the connection. Check whether the same data is available on OnlyFans. If the issue continues, [contact support](/troubleshooting/support) with the affected screen, time, and error message.

<Note>
  Avoid disconnecting and adding a creator again as your first troubleshooting step. Use the existing account's reconnect control when sign-in is required.
</Note>


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