> ## Documentation Index > Fetch the complete documentation index at: https://docs.onlystack.com/llms.txt > Use this file to discover all available pages before exploring further. # When an agent goes quiet > The reasons AI Chat does not answer a fan, what the app says for each, and what to change. An agent that says nothing is usually doing what it was told. Work down this list: the first sections apply to the whole creator, the later ones to one fan. ## The whole creator is quiet ### AI Chat is off The **AI Chat** switch is on the **Agents** screen. It is one switch for the four agents: they run together or not at all. | What the screen says | What to do | | - | - | | **Off**, and **AI Chat is off** | Switch **AI Chat** on. | | **Not set up**, with **Finish Configuration first:** | The switch is locked until [Configuration](https://docs.onlystack.com/agents/configuration.md) has the persona, her country, her state, province or city, and one time of her day. Hover the switch to see which are missing. | | **Waits for AI Chat to be on** (the Script Agent) | The Script Agent runs only while **AI Chat** is on. | The **Dashboard** shows the same under **Creators to check**: *AI Chat is off.* with the button **Open Agents**. You can also switch it on there, in the **By creator** table. See the [Dashboard](https://docs.onlystack.com/desktop-app/dashboard.md). ### The plan does not include it AI Chat is part of the Pro plan. On a plan without it, the **Agents** screen shows what each agent does and asks you to upgrade, and the **Dashboard** says **AI Chat needs Pro**. **Configuration** needs a paid plan too, and is locked on Free. ### The OnlyFans connection needs reconnecting When her login has expired the agents cannot reply, and **Creators** shows **Needs reconnecting**. The **Dashboard** says *Its OnlyFans sign-in expired, so the agents cannot reply.* with a **Reconnect** button. Screens that read from OnlyFans say **OnlyFans session expired** and **Reconnect in Settings**. The button's wording is the app's; reconnecting itself happens under **Creators**. Reconnect her there, then see [connection troubleshooting](https://docs.onlystack.com/troubleshooting/connection.md). ### The first read of old chats is not finished Switching AI Chat on first reads her old chats, so no fan is asked what he already told her. The agents wait for that read before they message anyone. Give it time. ### It is her sleep time or a chatter shift No agent starts a chat or a sale while she sleeps or during a chatter shift. Fans who wrote meanwhile are answered once it ends. Paid deliveries still go out. Beside the **AI Chat** switch, the **Agents** screen reads **Sleep time until …** or **Chatter shift until …**. Check **Sleep hours**, **Chatter shifts** and **Timezone** in [Configuration](https://docs.onlystack.com/agents/configuration.md): a wrong timezone puts both at the wrong hours. See [chatter shifts](https://docs.onlystack.com/agents/configuration.md#chatter-shifts). ### A Telegram alert stopped This does not stop the agents, but you will not be pinged. The **Dashboard** says *Telegram alerts stopped: the bot was removed or blocked. Link it again in Configuration.* with **Open Configuration**. See [watching and steering](https://docs.onlystack.com/agents/watching.md). ## One fan is not answered ### A person has the chat When someone on your team takes the chat, or replies to a fan while **Replying takes over the chat** is on, the AI stays out of it. The **Control** tag shows a name, **You**, **Your team** or **Needs a person**. Press **Hand back to AI** in the chat's **…** menu to let the AI answer him again. If the chat is **Needs a person**, the AI passed it to your team and nobody has taken it. See [hybrid mode](https://docs.onlystack.com/agents/hybrid-mode.md) for when it goes back by itself. ### The AI handed him to your team One of the switches under **Send a chat to your team when** fits his message, or your own rule does. The chat sits in **Chats waiting for a person** on the **Dashboard**, with the reason. For under 18, self-harm and a chargeback, it waits for a person however long that takes. To stop a reason from handing chats over, turn its switch off in [hybrid mode](https://docs.onlystack.com/agents/hybrid-mode.md). ### He spent more than the limit A fan who spent more than a line you set is left to your team: * **Minimum spend for fan to be ignored by AI (\$)** in **Configuration**: the chat reads **Your team handles this fan.** * The Sales Agent's **Hand over above**. * The Conversation Agent's **Only fans under**. ### He is not a new fan With **AI for new fans only** on, a fan from before you switched it on is left alone for your team, by every agent of the team (the Script Agent still can write to him). A fan OnlyStack cannot yet prove is new also waits. See [configuration](https://docs.onlystack.com/agents/configuration.md). ### He has not answered her last three messages When he has not answered her last three messages in a row, whoever sent them (an agent, an automation or a chatter), no agent and no automation writes to him again until he writes, buys or tips. This is on purpose: a fan who ignored three will ignore a fourth. The one exception is the Engagement Agent's online nudge. See [how AI Chat works](https://docs.onlystack.com/agents/overview.md). ### He is blocked, opted out or marked as spam No agent writes to a fan who is blocked or has opted out. A chat marked as spam shows the **Spam** tag and nobody messages him. Press **Not spam** to let agents write again. See [work with chats](https://docs.onlystack.com/desktop-app/chats.md). ### He is in a script The Script Agent has him, and the other agents leave him alone while it does. See the [Script Agent](https://docs.onlystack.com/agents/script.md). ### His last message is too old Each agent has its own window. The Sales Agent's **Answer messages up to** leaves a fan whose last message is older than that, the Learning Agent's **Answer messages up to** and the Conversation Agent's **But not after** do the same. The Conversation Agent also goes back for chats that slipped past its window, with a reply that says lightly she is only seeing his message now. See [Learning Agent](https://docs.onlystack.com/agents/learning.md) and [Conversation Agent](https://docs.onlystack.com/agents/conversation.md). Answering much later reads like a bot waking up. ### It has nothing it can send Before a message goes out it is checked: no banned words, nothing that points him off OnlyFans, no price written in the text, nothing said about a piece that it does not show, and nothing that says he has something he did not buy. A draft that fails is written again once. If it still fails: * The Learning and Conversation agents drop that turn. His message waits, and a later check answers it. * The Sales Agent sends him a short message with nothing for sale. If even that cannot go, it tries again later, waiting longer each time, until it goes or he writes again. A failure is never handed to your team. The agents keep trying on their own. ## The Sales Agent does not sell When the Sales Agent cannot sell yet, its settings open on **The Sales Agent cannot sell for her yet** and list what is missing, for example: * *Turn AI Chat on first.* * *None of her content has been described and graded yet.* Scan and describe the vault. See the [vault](https://docs.onlystack.com/desktop-app/vault.md). * *Choose whether she takes custom requests.* See [prices](https://docs.onlystack.com/agents/prices.md). * *The price book is not valid. Open it and fix the highlighted prices.* * *Her subscriber list has not been read lately. It syncs on its own once the Engagement Agent is on; give it a little time.* * *Add at least one custom to the menu, each with a name and a price.* * *Turn on the hand-off for customs, so the team is told when he agrees.* * *A Sales Agent setting still needs a value.* Below it the app counts how many pieces are ready to sell, and groups the pieces that are not yet, each with a reason, such as *Not described yet. Describe it so it can be graded.* or *The scan marked it as not for sale.* Pieces made for one person are never offered to anyone else. For fans it leaves alone on purpose, see the [Sales Agent](https://docs.onlystack.com/agents/sales.md). ## A run failed The [Logs](https://docs.onlystack.com/agents/watching.md#logs) screen shows a plain sentence for a run that went wrong. The three you are most likely to see: * *Your OnlyFans login needs reconnecting. Go to Creators and reconnect the account.* * *OnlyFans asked us to slow down. It will try again shortly.* or *Could not reach OnlyFans just then. It will try again on the next run.* * *The AI could not write a message just then. It will try again on the next run.* Anything else reads *Something went wrong. It will try again on the next run.* The agent tries again on its own, so there is nothing to retry by hand. ## Still stuck Send the team a note from **Settings** with **Report a problem**. See [settings](https://docs.onlystack.com/desktop-app/settings.md), or [support](https://docs.onlystack.com/troubleshooting/support.md). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.